Privacy Policy
This Privacy Policy describes how COGWELL, INC ("COGWELL," "we," "us," or "our") collects, uses, and protects the information you provide when you visit or make a purchase from cogwell.com (the "Site").
Information We Collect
When you place an order, create an account, request a quote, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, and order details. Payment information (such as credit card numbers) is collected and processed directly by our payment processor and is never stored on our servers.
We also automatically collect certain information when you browse the Site, including your IP address, browser type, device information, pages viewed, and referring URLs, typically through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to: process and fulfill your orders, including shipping and calibration service requests; communicate with you about your order, account, or inquiries; respond to customer service requests; improve our Site, products, and services; and, where you have opted in, send you promotional emails about new products, sales, and updates. You may unsubscribe from marketing emails at any time using the link in those emails.
Cookies & Analytics
We use cookies and similar technologies to operate the Site, remember your preferences, keep items in your cart, and understand how visitors use our Site through analytics tools. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.
How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only as needed to operate our business, including with:
- Shopify, our e-commerce platform provider, which hosts the Site and processes orders and payments on our behalf;
- payment processors, to securely process transactions;
- shipping carriers (such as FedEx, UPS, or DHL), to deliver your order or return equipment for calibration; and
- service providers who assist with functions like email delivery and website analytics.
We may also disclose information if required to do so by law, or to protect the rights, property, or safety of COGWELL, our customers, or others.
Data Security
We use industry-standard TLS encryption to protect information transmitted through the Site, and our checkout is processed through Shopify's PCI DSS Level 1 certified platform. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal, accounting, and reporting obligations.
Your Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses of it. To make a request, please contact us using the information below, and we will respond in accordance with applicable law.
Children's Privacy
The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
COGWELL, INC
1700 Wyatt Dr, Ste 1
Santa Clara, CA 95054
Email: info@cogwell.com
Phone: (408) 844-9900